Website Information Terms, Conditions, Policies & Help
Woodland Pizza is a Pizza Takeaway in 274 Lower Addiscombe Rd Croydon London CR0 7AE.
Terms & Conditions
This section will explain the temr and conditions that govern our website and our service. Please read these carefully before you use this website.
View T & C'sWebsite Help
This section will tell you how to use the website and explain some of the concepts associated with online ordering.
Learn moreMarketing
Sometimes we like to notify our customers about offers by email and SMS. You can opt in or out of our marketing and newsletters easily online at anytime.
Marketing InformationTERMS OF SERVICE
Contact Us
If you have any questions/comments about our terms and conditions, you should contact us.
This website is operated by Woodland Pizza. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected]woodlandspizza.co.uk.
Ownership of Intellectual Property
All rights, including trademarks and copyright, on this website are licensed to or owned by Woodland Pizza. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Woodland Pizza.
Your Account Security
Woodland Pizza cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.
Purchasing From Us
By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies that aren't operated by grub24 Ltd (our Data Processor) in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime (See the section on Marketing).
Online Prices
We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.
For Out of Stock Items
We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Age Restricted Items
Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. Woodland Pizza reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Woodland Pizza actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.
Delivery Time
We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to checkup on your order. Delivery times are approximate and cannot be guaranteed.
Refund Policy
Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.
Marketing & Newsletters
Marketing & Newsletters
How To Opt In
To opt in to our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. If you are ordering online, then you don't need to worry about manually opting in, it will be an automatic opt-in (unless you've already opted out - see below).
How To Opt Out
To opt out of our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. You must register an account if you wish to opt out, this is so that we can store a list of people who do not want to receive marketing. If we didn't get you to register and just removed your number, then it's possible to still get the marketing if your data is imported to our system again. By registering it is a permanent opt out. If you opt out of Woodland Pizza marketing, then you will be opted out from all of our branches. Opting out of marketing communications does not stop you receiving some one-off emails like your order confirmations and password resets etc.
Online Ordering and Website Help
Ordering
The Order Complete Page
Status: Order Accepted
This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.
Status: Order Rejected
If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on . We are sorry for any inconvenience caused and we really appreciate your custom.
Phone : 0208 662 1100
Woodland Pizza Cookies
We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web servers send a cookie to your device which allows us to recognise your device but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.
By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.
What are cookies?
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.
Cookies are very important for the general use of an interactive website.
Types of cookies (categories)
The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.
Necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies
These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we are able to offer live chat services by storing a cookie which keeps track of your conversation with us. These cookies may also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting & sharing cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use these sort of cookies.
For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.
List of cookies used on www.woodlandspizza.co.uk
| Cookie Name | Provider | What Is It For? | Category | Validity |
|---|---|---|---|---|
| __cfduid | CloudFlare | Used by our CDN provider to identify a unique user. | Performance | < 24 Hours |
| __utma | Google Analytics | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | Performance | < 2 Years |
| __utmb | Google Analytics | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. | Performance | < 24 Hours |
| __utmc | Google Analytics | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. | Performance | Session |
| __utmt | Google Analytics | Used to throttle request rate. | Functionality | < 24 Hours |
| __utmz | Google Analytics | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | Performance | < 6 Months |
| deviceid | Woodland Pizza | Used by our server to identify a user's session for your browser and keep your card details. | Necessary | < 1 Month |
| PHPSESSID | Woodland Pizza | Used by our server to identify a user's session. We store and retrieve user data from our database based on this value. | Necessary | Session |
Managing your cookie preferences
Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.
Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site, or even use it to make an order if you choose to do so.
Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.
We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.
Woodland Pizza Privacy Policy
FAO: The ManagerRef: Subject Access RequestWoodland Pizza274 Lower Addiscombe Rd Croydon London CR0 7AE
Introduction
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from grub24.co.uk (the “Site”).Woodland Pizza are committed to providing a professional product & service, and that involves protecting the privacy of our visitors and customers. This means that we'll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the "Services"). We believe in total transparency and this privacy policy explains how Woodland Pizza, Grub24 Ltd (our Data Processor), our subsidiaries and affiliates collect, share, and use your personal information. You'll also find information about how you can exercise your privacy rights. By using our Services you agree to Woodland Pizza using your personal information as described in this privacy policy. The terms "we", "us" or "our" are each intended as reference to Woodland Pizza, accessible via woodlandspizza.co.uk, and any terms not defined in this privacy policy are defined in our Terms & Conditions.
Data handlers
The Data Controller for this website and its associated operations is Woodland Pizza. The Data Processor is Grub24 Ltd, located at 130 Old Street, London, EC1V 9BD United Kingdom. For the purposes of this policy these two entities shall hereby be referred to as the Controller and Processor, respectively.
Privacy Policy
We strive to make our website fully compliant with all privacy laws, including the GDPR. To help you digest our full policy, below is a table of contents.
- Information we collect from you and why
- Our use of collected information
- Who we share personal information with
- Legal basis for processing personal information
- International data transfers
- Security
- Data retention
- Your data protection rights
- Links to third-party sites
- Updates to this Privacy Policy
- How to contact us
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PERSONAL INFORMATION WE COLLECT
TWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
- We collect Device Information using the following technologies:
We collect Device Information using the following technologies:
For instance:
“Cookies”:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Transaction information:
We collect information relating to your Orders, including payment information (e.g. part of your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your full credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each delivery Order.
“Log files”
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels”
Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device.
For instance:
Activity information:
We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
Cookies and similar technologies:
We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services). For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
- Information that we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:
Analytics reports and market research surveys:
We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
- We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.
- We collect Device Information using the following technologies:
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HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
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Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. -
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Woodland Pizza or our affiliates may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. We may contact you by phone or SMS to provide you with status updates or other information regarding your Order.
Where you pay for your Order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).
Sometimes we may use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order.
We will also analyse information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Information regarding your marketing preferences
Woodland Pizza or our affiliates may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you.
If you don't want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don't bother you with unwanted marketing in future.
Feedback and reviews
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We may publish reviews that you send to us and we also analyse your feedback to improve and develop our Services and in order to enhance your experience.
- Information that we obtain from third party sources
Analytics reports and market research surveys
We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
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SHARING YOUR PERSONAL INFORMATION
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
- We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
- Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- As mentioned in section 2 above, we may also share information with other companies operated by our Data Processor (Grub24 Ltd) and third parties (for example, in the food, drink and entertainment sectors) so that they can contact you about goods or services which may interest you.
- If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
- Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
- Any other person provided that we deem appropriate. We will not sell your personal information to external companies unless we have your permission or are required by law to do so.
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BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by: [[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
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DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
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YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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MINORS
The Site is not intended for individuals under the age of 18
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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail and mail using the details provided below::
- By email at:
- [email protected]woodlandspizza.co.uk
- By writing to us at:
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FAO: The ManagerRef: Privacy PolicyWoodland Pizza274 Lower Addiscombe Rd Croydon London CR0 7AE
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The controller of your personal information is the Woodland Pizza member's entity in the country in which you use our Services.
- By email at:
Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by Woodland Pizza or our service providers and are kept completely private; they are not stored on our systems.
