Contact Us

If you have any questions/comments about our terms and conditions, you should contact us.

This website is operated by Woodland Pizza. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected]woodlandspizza.co.uk.

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by Woodland Pizza. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Woodland Pizza.

Your Account Security

Woodland Pizza cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.

Purchasing From Us

By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies that aren't operated by grub24 Ltd (our Data Processor) in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime (See the section on Marketing).

Online Prices

We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.

For Out of Stock Items

We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Age Restricted Items

Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. Woodland Pizza reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Woodland Pizza actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.

Delivery Time

We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to checkup on your order. Delivery times are approximate and cannot be guaranteed.

Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.

Marketing & Newsletters

How To Opt In

To opt in to our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. If you are ordering online, then you don't need to worry about manually opting in, it will be an automatic opt-in (unless you've already opted out - see below).

How To Opt Out

To opt out of our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. You must register an account if you wish to opt out, this is so that we can store a list of people who do not want to receive marketing. If we didn't get you to register and just removed your number, then it's possible to still get the marketing if your data is imported to our system again. By registering it is a permanent opt out. If you opt out of Woodland Pizza marketing, then you will be opted out from all of our branches. Opting out of marketing communications does not stop you receiving some one-off emails like your order confirmations and password resets etc.

Ordering

The Order Complete Page

Status: Order Accepted

This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.

Status: Order Rejected

If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on . We are sorry for any inconvenience caused and we really appreciate your custom.

Phone : 0208 662 1100

We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web servers send a cookie to your device which allows us to recognise your device but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.

By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

Cookies are very important for the general use of an interactive website.

Types of cookies (categories)

The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.

1. Necessary cookies

   These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

2. Performance cookies

   These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

3. Functionality cookies

   These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we are able to offer live chat services by storing a cookie which keeps track of your conversation with us. These cookies may also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

4. Targeting & sharing cookies

   These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use these sort of cookies.

   For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.

List of cookies used on www.woodlandspizza.co.uk

Managing your cookie preferences

Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.

Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site, or even use it to make an order if you choose to do so.

Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.