Woodlands Pizza CROYDON

This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our website or mobile applications and related services (each referred to as an “Application”)..woodlandspizza.co.uk

This website is operated by Woodland Pizza. Please read these Terms carefully before ordering any Items from our Application. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected]woodlandspizza.co.uk.

Information About Us

"Takeaway/We/Us/Our" meansWoodland Pizza

"Grub24UK limited"is a company registered in England and Wales under number 11873507, whose registered office is at Acorn House, 21-23 Dudley Road, Brierley Hill, England, DY5 1HA. Grub24UK ltd are the operators of this Website/Application;

"Website" means woodlandspizza.co.uk

These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

Allergy, dietary and other menu information

If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always contact Woodland Pizza directly before placing your order. Please do not use the "leave a note for Woodland Pizza" box for your food allergies or intolerances, please contact Woodland Pizza directly.

Our Contract

All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Woodland Pizza you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Woodland Pizza retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Woodland Pizza. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Your Account Security

Woodland Pizza cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

Availability

This website may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Privacy Policy and Terms of Use

You must read and understand the Privacy Policy before continuing to use . Use of our Website/Application is also governed by our Privacy Policy and Website/Application Terms of Use, available from Terms of Use. Our Privacy Policy and Website/Application Terms of Use are incorporated into these Terms and Conditions by this reference.woodlandspizza.co.uk

Variation

Woodland Pizza shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.

Alcohol and Cigarettes

Orders containing either alcohol or cigarettes can not be accepted from persons under the age legal age of purchase in their resident country. You agree to not place orders for any items that are not legal for you to purchase

Delivery Estimates

Times given for collection and delivery are only approximate; neither Grub24 nor Woodland Pizza can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order

Payment

Once your order has been accepted, this represents an agreement between you the user and Woodland Pizza. Woodland Pizza has sole responsibility for this order. Cash payments are made directly to us fulfilling the order. If you have chosen to pay with credit or debit card or other electronic payment method on then the transaction is processed by Grub24uk Ltd. Please ask in store for terms relating to any discounts offered. Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant. Prices are subject to change and all goods are subject to availability.woodlandspizza.co.uk

Law and Jurisdiction

These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the Site. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to make your experience better when using a website.

By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

Cookies are very important for the general use of an interactive website.

Types of cookies (categories)

The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.

Strictly necessary cookies

These cookies are essential to enable you to move around the Site and use its features. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your basket) cannot be provided.
Analytics cookies

These cookies collect information about how you use the Site, for instance which pages you go to most often, what searches you perform and if you get error messages from web pages. Information these cookies collect can be used to improve how the Site works.
Customization cookies

These cookies allow the Site to remember choices you make (such as your user name) and provide enhanced, more personal features. These cookies cannot track your browsing activity on other Sites.
Security cookies

These cookies form part of our security features, for example, by helping us detect malicious activity or violations of our terms of use.
Social media cookies

These cookies allow you to share your activity on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the privacy policies of the social networks in question for information regarding how their cookies work.

To find out more about cookies please visit www.allaboutcookies.org..

List of cookies used on www.woodlandspizza.co.uk

Cookie Name	Provider	What Is It For?	Category	Validity
__cfduid	CloudFlare	Used by our CDN provider to identify a unique user.	Performance	< 24 Hours
__utma	Google Analytics	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	Performance	< 2 Years
__utmb	Google Analytics	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	Performance	< 24 Hours
__utmc	Google Analytics	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	Performance	Session
__utmt	Google Analytics	Used to throttle request rate.	Functionality	< 24 Hours
__utmz	Google Analytics	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	Performance	< 6 Months
deviceid	Woodland Pizza	Used by our server to identify a user's session for your browser and keep your card details.	Necessary	< 1 Month
PHPSESSID	Woodland Pizza	Used by our server to identify a user's session. We store and retrieve user data from our database based on this value.	Necessary	Session

Managing your cookie preferences

Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.

You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to change the settings on your browser. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.

To make a SAR, please write to us at:

FAO: The Manager

Ref: Subject Access Request

Woodland Pizza

274 Lower Addiscombe Rd Croydon London CR0 7AE

Privacy policy

The website woodlandspizza.co.uk is operated by Grub24UK ltd, a company incorporated in England and Wales under company number 11873507. Our registered office is at Acorn House, 21-23 Dudley Road, Brierley Hill, DY5 1HA. accessible via , and any terms not defined in this privacy policy are defined in our Terms & Conditions.

Data handlers

The Data Controller for this website and its associated operations is Woodland Pizza. The Data Processor is Grub24 Ltd, located at Acorn House, 21-23 Dudley Road, Brierley Hill, DY5 1HA United Kingdom. For the purposes of this policy these two entities shall hereby be referred to as the Controller and Processor, respectively.

Privacy Policy

We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the General Data Protection Regulation 2016/679 (the GDPR) and any other applicable UK legislation (together, Data Protection Law).

When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it. This privacy and cookies notice explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.

This notice was last updated on 21 February 2020. We may change this notice at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.

Contact information

If you have any concerns or would like further information about our use of data or this notice in general, you can contact Admin at

274 Lower Addiscombe Rd Croydon London CR0 7AE

What information do we collect?

We collect, store and use the types of personal data set out in the table at the end of this notice.

How will we use your personal data?

We will use your personal data for the purposes set out in the table at the end of this notice.

How will we share your personal data?

When we share personal data, we do so in accordance with Data Protection law. We may share certain personal data:

with government or quasi-governmental organisations, law enforcement and other regulatory authorities or third parties when required or permitted by law, including but not limited to in response to court orders, for the prevention and detection of crime and to protect intellectual property and any other legal rights;
if the Company or part of the business is sold, transferred or integrated with another business, with our advisers, a prospective purchaser, a prospective purchaser’s advisers or the new owner of the Company to facilitate the process; and

We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so we will make sure that it does not identify you.

THIRD PARTY LINKS
This Site contains links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other Sites which you choose to access from this Site. We encourage you to review the privacy policies of those other Sites, so you can understand how they collect, use and share your personal information.
YOUR RIGHTS

We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.

Depending on the reason we have your personal data, you have a right to:

access the personal information we hold about you (commonly known as subject access);
arequest that we correct or complete personal information we hold about you that is inaccurate or incomplete;
request that we erase your personal information in some circumstances, or object to our processing it as detailed at Your right to object
restrict how we use your personal information, in certain circumstances;
request that we provide you with copies of your personal information in a machinereadable format or transfer it across different services; and
where we have asked for your consent to process your data, to withdraw this consent.

These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.

If you wish to exercise any of these rights, please contact us using the details above.

Your right to object

You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data or direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.
If our processing of your personal data is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.
We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/).

DATA RETENTION

Your personal data will only be kept for as long as necessary for our purposes. Specific periods are set out in the table at the end of this notice.

DATA PROTECTION PRINCIPLES

We process your personal data in accordance with the following principles:

Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
we process your personal data lawfully, fairly and in a transparent way;
- we collect your personal data for specified, explicit and legitimate purposes; any further processing we do is compatible with the original purposes for which for which we collected it;;
- we only process personal data which is adequate, relevant and limited to what is necessary to achieve the purpose for which it is processed;
- we take reasonable steps to ensure that all personal data is accurate and kept up to date where necessary;
- we do not store personal data in a form which identifies you for any longer than is necessary for the purposes of processing; and
- we process personal data securely and in a way that protects against unauthorised or unlawful processing, accidental loss, destruction or damage.
When we ask for your personal data we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.

Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.
WHAT IS OUR LAWFUL BASIS FOR PROCESSING?

We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this notice sets out the lawful basis we rely on for each type of data we process.

We will choose one of the lawful bases in the GDPR to justify how we use your personal data. These are:
- Consent: You have given consent to the processing of your personal data for one or more specific purposes.
- Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.
- Legal obligation:We need to process your personal data to comply with a legal obligation.
- Vital interests: The processing is necessary to protect the vital interests of you or another person.
- Public interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of some official authority.
- Legitimate interests:Processing is necessary for the purposes of legitimate interests pursued by us or someone else, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

TABLE OF PERSONAL INFORMATION WE USE

The table below sets out detailed information about our purposes for processing, the basis for processing and the retention period for the personal data.

Category of personal data	Purpose of processing	Lawful basis for processing	Retention period
Name and contact details	Performance	Performance of contract Compliance with legal obligations Consent	2 years
Date of birth	For fraud prevention and detection	Performance of contract Compliance with legal obligations Consent	For three years since you last logged on to the site
Payment information	To take payments and give refunds	Performance of contract Compliance with legal obligations	For three years since you last Logged on to the site
Contact history	To provide customers service and support	Performance of contract Compliance with legal obligations	For six years since you last logged on to the site
Saved items in online shopping basket	To sell products and services to you	Performance of contract Compliance with legal obligations Consent	For six years since you last logged on to the site
Purchase history	To provide customers service and support and handle returns	Performance of contract Compliance with legal obligations	For six years since you last logged on to the site
Responses to surveys, competitions and promotions	To run the survey, competition and promotion	Performance of contract Compliance with legal obligations	For six years since you last logged on to the site
Information generated in the course of the use of our products and services	To improve and test the features and functions of our Site	Performance of contract Compliance with legal obligations	For four years
Information collected through cookies and similar technologies	Performance of contract Compliance with legal obligations	Performance of contract Compliance with legal obligations Consent	Three years after you last visited the Site

CHOOSE BRANCH

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Terms & Conditions

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THIRD PARTY LINKS

YOUR RIGHTS

Your right to object